STARLINK
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Frequently Asked Questions
Introduction to Starlink
What is Starlink?
Starlink is the world’s first and largest satellite constellation using a low Earth orbit to deliver broadband internet capable of supporting streaming, online gaming, video calls and more.
What is the Starlink Residential Kit?
Starlink Residential Kit is a set of equipment to access Starlink’s satellite-based internet service that is primarily designed for personal, family, or household use.
For home-based brilliance, Starlink Residential offers 80 up to 200mbps, transforming your living space into a hub of limitless possibilities.
What is the Starlink Enterprise Kit?
Starlink Enterprise, also called Starlink High Performance (HP), it is designed to offer enhanced performance and capabilities compared to the standard Starlink Residential Antenna. Starlink High Performance is particularly suitable for users with higher bandwidth demands, such as businesses, enterprises, or locations that require more intensive internet usage.
Starlink High Performance utilizes a larger antenna and has more power to deliver faster speeds, lower latency, and ability to reach the satellites despite the environment. This allows for more efficient data transfer and a smoother online experience, even in areas with limited or unreliable traditional internet infrastructure.
What are the differences of Starlink Residential Kit and Starlink Enterprise?
| Starlink Residential | Starlink Enterprise | |
| Purpose | Designed for personal, family, or household use. | Designed to meet the demands of businesses and enterprise use. |
| Hardware | Starlink dish, Wi-Fi router, power supply cord, cables, and a lawn mount. | Larger antenna size, additional power supply, direct ethernet connectivity, and interchangeable mount upon request. |
| Performance | Starlink Residential offers 80 up to 200mbps. | Starlink Enterprise offers 350 up to 500mbps. |
| Average Operating Power | 30-75W | 80-300W |
Location
Will my Starlink provide internet connectivity if I place it indoors?
No, Starlink requires a clear line of sight to the sky for the satellite dish to establish a reliable internet connection. Placing the Starlink dish indoors would obstruct the signal and prevent it from communicating effectively with the Starlink satellite constellation.
Where are the best locations to install Starlink?
Since Starlink is a satellite-powered internet, it must be placed in an area where the dish has an unobstructed view of the sky, free from trees, buildings, or other objects that may block the signal.
Can I move my Starlink to a different location?
On the other hand, if your subscription is for a non-portable service plan, you are limited to relocating the system within a 3 kilometer radius of your registered location.
How can I change my location if I migrate outside the 3-kilometer-span of my previous location?
To request a change in your location, please reach out to our email support@datalake.ph. Once the request is submitted, please anticipate the changes to take effect within 2-3 working days.
For Enterprise Units : To request a change in your location, please reach out to our email support@datalake.ph and customercares@datalake.ph. Once the request is submitted, please anticipate the changes to take effect within 1-2 working days.
Subscription
How much is a Starlink Kit and its monthly subscription?
Starlink Enterprise Kit costs P 201,600, monthly description differs per plan:
| Service | Price /mon (VAT INC) | Inclusions | Remarks |
| Starlink Enterprise IoT | PHP 14,999.00 | 40GB Premium Data Unlimited Best Effort Peak: 450↓ 40↑ Mbps Expected: 80– 350↓ 8 – 25↑ Mbps | Service is available at a single fixed location on land only For IoT and related use only |
| Starlink Enterprise Lite | PHP 28,000.00 | 1TB Premium Data Unlimited Standard Data Peak: 450↓ 40↑ Mbps Expected: 150– 350↓ 10 – 30↑ Mbps | Service is available at a single fixed location on land only |
| Starlink Enterprise | PHP 56,000.00 | 2TB Premium Data Unlimited Standard Data Peak: 450↓ 40↑ Mbps Expected: 150– 350↓ 10 – 30↑ Mbps | Service is available at a single fixed location on land only |
| Starlink Enterprise Premium | PHP 112,000.00 | 6TB Premium Data Unlimited Standard Data Peak: 450↓ 40↑ Mbps Expected: 150– 350↓ | 10 – 30↑ Mbps | Service is available at a single fixed location on land only |
| Starlink Enterprise Portable Lite | PHP 28,000.00 | 50GB Premium and Ocean Data Cap Unlimited Standard Data on Land Peak: 350↓ 40↑ Mbps Expected: 80– 350↓ 8 – 25↑ Mbps | Service available fixed or in-motion anywhere in the world |
| Starlink Enterprise Portable | PHP 100,800.00 | 1TB Premium and Ocean Data Cap Unlimited Standard Data on Land Peak: 450↓ 40↑ Mbps Expected: 150– 350↓ 10 – 30↑ Mbps | Service available fixed or in-motion anywhere in the world |
| Starlink Enterprise Portable Premium | PHP 364,000.00 | 5TB Premium and Ocean Data Cap Unlimited Standard Data on Land Peak: 450↓ 40↑ Mbps Expected: 150– 350↓ 10 – 30↑ Mbps | Service available fixed or in-motion anywhere in the world |
What will happen if we consume our premium data?
Once you consume your premium data, you will experience deprioritization. This transition entails a shift from the priority data category to the standard data category commonly utilized by residential plans.
Can we purchase additional premium data?
Yes, you can purchase additional premium data for PHP 60 per GB or PHP 200/GB for a portable service plan.
How does billing work?
Our billing cycle is first of the month until the end of the month.
When does my billing start?
Your billing starts in the month when you activate the service plan for your unit. For any questions contact support@datalake.ph for your specific use case.
What things do you consider for a refund?
If our internal investigation confirms that the defect is due to a fault on our end, we are more than happy to consider a refund. We carefully evaluate refund requests. When our internal investigation verifies that the defect or issue is attributable to a fault on our end, we are more than willing to consider providing a refund. For any questions contact support@datalake.ph for your specific case.
Is there a lock-in period?
At Starlink, we prioritize flexibility and freedom for our valued subscribers. We are proud to inform you that there is no lock-in period associated with our services. Once you have subscribed to Starlink, you have the freedom to cancel your subscription at any time, without any hassle or penalties. Additionally, you can reactivate your subscription whenever it suits your needs.
Should you decide to cancel your Starlink subscription, we kindly request that you notify us through our dedicated cancellation process, which can be accessed by contacting our customer support team directly.
When the time comes to reactivate your subscription, you can simply reach out to us, and we will be delighted to assist you in resuming your Starlink service.
