Online Bodega Sale Frequently Asked Questions

STORES

  1. Where are your stores located?
    Our physical stores can be found nationwide and you can surely find one near you. You can click on this link to see the full list of stores, opening hours, and contact details.  https://www.siliconvalley.com.ph/home/our-stores/
  2. Is there a sales personnel I can talk to online?
    Aside from www.siliconvalley.com.ph, you can also reach out to us by the following channels:
    SILICON VALLEY VIBER SHOP MAIN https://bit.ly/3u4stHf
    SILICON VALLEY FACEBOOK PAGE https://www.facebook.com/SiliconValleyPhilippines
    SILICON VALLEY INSTAGRAM https://www.instagram.com/siliconvalleyph/?hl=enYou may also reach the branch near you by their respective Facebook pages. *Please note that due to mall closures over the holy week, viewing inquiries made on APRIL 1-2 for branches outside NCR Plus will resume on April 3.

    Due to mall closures from ECQ guidelines, viewing inquiries made on APRIL 1- 4 for NCR Plus branches about open box items will resume on April 5, 2021. Please feel free to leave a message in any of our channels for those dates.

ORDER PROCEDURES

1. How can I order?

    1. Go to our website at www.siliconvalley.com.ph
    2. Click on our ONLINE BODEGA SALE
    3. Select your product open box or sealed, add to cart and check out
    4. Fill in the billing and shipping details **only sealed items may be delivered to home/office shipping address.

For SEALED items,

      1. Select your delivery option (Pick up or delivery)
      2. Select your payment method and complete the payment
      3. Done!

For OPEN BOX items,

    1. Enter the branch address in the shipping address
    2.  Select “Pick up” and enter your preferred branch in the order notes
    3. Select your payment method and complete the deposit
    4. Our customer service will contact you to arrange viewing and pick up

2. What are the payment methods available?

–          Bank Transfer
–          Credit Card/Debit Card straight
–          Credit Card regular installment
–          Wechat/Alipay
–          Over-the counter, Bills Payment, GCash and others

 

3. Delivery Methods and Fees

–          All delivery/pick up methods include a shipping fee as computed upon check out.

–          Sealed items may be either delivered or picked up in the branch while OPEN BOX items may only be picked up in the preferred branch

–          Delivery times are approximately 7-14 days, depending on the location of the item and the location for delivery. Customer service will contact you within 3 days of payment confirmation to schedule the pick up

4. I need to reschedule my pick up date

–          Re-scheduling is allowed once 1x, subject to refund policies.

5. Can I refund my deposit?


–           
Yes, 100% of the deposit may be refunded within 7 days of payment. The customer will be asked to sign a waiver upon inspection of the item on pick up to confirm their rejection of the item.

–            After 1 week, the deposit may only be redeemed as store credit to be used on other items
–            After 2 weeks, the deposit will be forfeited.

6. I changed my mind. Can I refund my SEALED item?

      • Refund of Online Bodega Sale sealed items are subject to the online store’s refund policy here.


7. I want to return my SEALED unit and refund my payment. What can I do?

You may send a return request email to onlinestore.silicon@gmail.com with a photo of the sealed product and invoice for verification
Please include the following details:

      • Order Number
      • Name
      • Reason for return
      • Payment method

Our team will contact you within 48 hours with the results of the verification and details for return.

**All returns are subject to the terms and conditions stated here https://www.siliconvalley.com.ph/home/terms-and-conditions/

8. I want to return my OPEN BOX item and refund my payment. What can I do?

Open box items can no longer be refunded. Items tagged as open-box are released only upon inspection of the customer in the branch. The waiver you have signed after purchase acknowledges that you accept the item in its existing condition as it was sold.

9. Do the items have warranty?

Sealed Items have a 7-day warranty, subject to the terms and conditions of the site here.

Open-box items do not have warranty.