Frequently Asked Questions

STORES

Our physical stores can be found nationwide and you can surely find one near you. You can click on this link to see the full list of stores, opening hours, and contact details:

https://www.siliconvalley.com.ph/home/our-stores/

Aside from www.siliconvalley.com.ph, we also have our virtual store in viber through this link:
SILICON VALLEY VIBER SHOP: https://invite.viber.com/?g2=AQAsmmc2aucHdktaZ7t0S0cBPiY1CYb2KXSvtEGuraqQW3sJ61BSUz6LoXU0nQCW

ORDER PROCEDURES

Select the product you want to buy, add it to cart and then click check out
Fill in the Billing Details and Shipping Details
Select your delivery option
Select your payment method
- For bank transfers and bank deposits
  - Upload your proof of payment here: https://www.siliconvalley.com.ph/silicon-valley-bank-payment-form/
  - Payment verification will be done in 1-2 working days
  - Order will proceed to processing once verified
- For other payment methods
  - Order will proceed automatically upon successful transaction

You may view your order status through “MY ACCOUNT” -> “ ORDERS”

These are the possible statuses and what they mean:

ON HOLD- Pending proof of payment. Please send to https://www.siliconvalley.com.ph/silicon-valley-bank-payment-form/ for verification.
PENDING PAYMENT- No payment attempt has been registered by the system
CANCEL REQUEST – Customer has sent a request to cancel the order
PROCESSING – Order is being processed for delivery
COMPLETED – Order has been delivered or picked up.
FAILED – Payment attempt failed and was not received by the system.

Emails are sent automatically by our website after registering your order update, please check your SPAM and PROMOTIONS folder as our email may have ended up there. If this error persists, please send us an email to svonline.team@gmail.com to address your concern and we will contact you as soon as possible.

Orders have a limited time duration allowable to process payment. Unfortunately, no payment was received within this period and it has automatically cancelled.

Go to My Account and select Orders. Click on the Cancel Request for your order number, and our team will send you a message for further information.

Bank payments are for processing within 1-2 days after receiving your proof of payment.
Other payment methods would result in an immediate update in the website.
For other circumstances, our team will send you a message via email or text. If you wish to know more about your status update, you may send us your inquiry on our Facebook page at https://www.facebook.com/SiliconValleyPhilippines or to our email onlinestore.silicon@gmail.com

Our apologies for this inconvenience.

If your payment was made via bank transfer or bank deposit, please send in this form, https://www.siliconvalley.com.ph/silicon-valley-bank-payment-form/ for verification.
If your payment was made via other payment methods, please fill up this form: https://www.siliconvalley.com.ph/silicon-valley-order-payment-verification/ and we will get back to you.

DELIVERY PROCEDURES

Deliveries will be made by Silicon Valley or by its affiliate partners.

Delivery estimates under normal circumstances are as follows:

Metro Manila: 1-3 working days
Luzon: 3-6 working days
Visayas: 5-7 working days
Mindanao: 5-7 working days

Our system will send an update to your registered email for the order with your tracking number and courier details upon pick up of your parcel by the courier.

Yes, an authorized representative may receive the item on your behalf. Please prepare these documents to receive the item:

Confirmation letter of the order
Signed authorization letter
Clear copy of cardholder’s ID with photo and valid signature
Clear copy of representative’s ID with photo and valid signature

Currently, only selected items are eligible for pick up. For other orders, you may join our Viber Community at https://bit.ly/2XDVV8u for more details.

Select the product, add to cart and check out
On the Checkout page, select “Pick up in branch” as your delivery method
Enter the branch in the shipping address
Indicate your preferred branch and date of pick up in the Order Notes
Proceed to and complete your payment
Once your payment is confirmed, a Silicon Valley representative will contact you within 2 working days to confirm your preferred branch and date of pick up.
Pick up appointments may be rescheduled up to 3 times. Failure to pick up within 2 weeks from the first appointment will result to release of reservation and cancellation or refund as applicable

Please submit the following upon pick up:

Confirmation letter of the order
ID with photo and signature
Clear copy of ID with photo and signature

PRODUCTS

Our customer service is readily available to serve your inquiry. You may chat us with our chat support here, or send a message in our Viber group for a sales personnel to assist you.

Please send an email to compuserve@siliconvalley.com.ph with the following details:
a. Description of your current problem
b. Where and when the item was purchased
c. Picture of the invoice

Yes, we are an authorized service center for most brands. You may bring your unit to any of the service centers listed here and a technician will be there to assist you.

You may send a return request email to onlinestore.silicon@gmail.com with a photo of the sealed product and invoice for verification
Please include the following details:

Order Number
Name
Reason for return
Payment method

Our team will contact you within 48 hours with the results of the verification and details for return.

**All returns are subject to the terms and conditions stated here https://www.siliconvalley.com.ph/home/terms-and-conditions/

PAYMENTS

REGULAR installments are available through the website. For 0% installment promotions, you may join our Viber shop at https://bit.ly/2XDVV8u for more information.

Home Credit is available through in-store purchases.

We accept bank transfers, online credit card payment, GCash, Debit Card, Alipay, 7/11, Cebuana Lhuillier, Mlhuillier, and OTC bank Payment. *OTC banks are BDO, BPI and Metrobank.

Cash on Delivery is available for inquiry through our Viber Community at https://bit.ly/2XDVV8u

We accept locally-issued major credit cards.